Your local lending specialist is just a phone call away – 7 days a week.
Your lending specialist who assisted with your original loan approval can help you with all things after settlement.
Search by full name for the contact details of your lending specialist.
Get In Touch
If you’d prefer to send us an email and have us get in touch, please use the form below.
We also have locally based call centres that can be contacted should you require assistance on your loan.
We’re here to ensure you receive the very best customer service throughout the life of your loan.
After your loan has settled we offer the following contact points for our customers (Please refer to your loan statement or documentation for your loan product type. ie “Connect”).
Connect Loans Customer Care Team
1300 543 558, ljhooker@mycustomercare.com.au
Open Times
Monday-Friday, 8.00am-8.00pm AEST
Bright Loans Customer Care Team
Australia
Open Times
Monday-Friday, 9.00am-6.00pm AEST
Bright Loans Customer Care Team
Overseas
(852) 3727 0928 or (86) 021 60398510
info@brighten.com.au
Open Times
Monday-Friday, 9.00am-6.00pm (GMT+8)
Reference requests for prospective representatives.
If you hold an Australian Credit Licence or an Australian Financial Services Licence, and you are seeking a reference about a current or former employee / credit representative of LJ Hooker Home Loans in accordance with the requirements of the ASIC Reference Checking and Information Sharing Protocol, please fill out the form below.
The LJ Hooker Home Loans Compliance Team will endeavour to provide a reference to you within 10 business days from receipt of your signed Reference Consent Form and Reference Request Template (to be uploaded above).
Should it not be possible to provide a reference within 10 business days, we will contact you to advise the reasons as to why and endeavour to provide the reference to you within an alternative agreed time frame.
To avoid any unnecessary delays, please upload a copy of your signed Reference Request Form and Reference Request Template in support of this request.