Connect home loans are no longer available to new customers.
Existing Connect customers can still access loan management forms below or contact their LJ Hooker home loans lending specialist for increase and new loan requests.
FAQs
Current Customers: Post-Settlement FAQs
Q: Who do I speak to about my LJ Hooker Home Loans Connect™ loan? How can I contact LJ Hooker Home Loans Connect™?
A: You can contact the CustomerCare team on 1300 543 558 from 8:00am-8:00pm (AEDT) Monday to Friday for queries on your loan. Or to contact an LJ Hooker Home Loans specialist, please go to the Contact Us page here.
Q: What happens to my extra funds at settlement?
A: Surplus funds will be made available as set out in the Direction to Pay form you sign.
Q: How can I find out the amount of funds I have available to redraw?
A: You can check your loan account via StarNet or StarCall to view your available redraw^ amount anytime or call the CustomerCare team on 1300 543 558 from 8:00am-8:00pm (AEDT) Monday to Friday.
Q: Can my redraw* be transferred into any account?
A: No. Any redraws^ you request can only be paid into the linked account that you nominated on your Direct Debit Request form.
Q: Can I make a deposit into my loan at a NAB Branch?
A: Yes. You will need to complete a deposit slip with the BSB and account number we give you in your Welcome Pack. A fee applies to manual transactions.
Note: The teller will not have access to your loan account details in the loan systems. You can ask the teller to treat the deposit as a “back office” transaction. If there is any confusion, ask the teller to call CustomerCare on 1300 543 558 to assist.
Q: How can I make additional repayments on variable rate loans?
A: Electronically via StarNet or StarCall:
– You can set up one off or ongoing payments on StarNet or via StarCall at any time, at no cost.
Manual Transactions:
– Manual transactions can be made by downloading a copy of the Repayment Request form and returning the completed form to the CustomerCare team:
By email to ljhooker@mycustomercare.com.au
By post to Advantedge Financial Services Pty Ltd CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
A fee applies to manual transactions. Additional payments made electronically do not attract a fee.
Q: How do I request a recalculation of my repayments?
A: Please complete the Repayment Request form and return the completed form to the CustomerCare team:
By email to ljhooker@mycustomercare.com.au
By post to Advantedge Financial Services Pty Ltd CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
Ongoing additional payments made electronically do not attract a fee.
Q: How do I increase my loan amount?
A: Contact your LJ Hooker Home Loans specialist to arrange an appointment to discuss your request #.
Q: How can I redraw on my vacant land / construction / fixed rate loan?
A: Redraw is not available on fixed rate loans. Any available redraw^ on construction and vacant land loans can only be accessed by completing the Redraw Requests & Transfers form and returning the completed form to the CustomerCare team:
By email to ljhooker@mycustomercare.com.au
By post to Advantedge Financial Services Pty Ltd CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
Q: How can I change my repayment frequency? §
A: You can change this in StarNet. Alternatively, please complete the Repayment Request form and return the completed form to the CustomerCare team:
By email to ljhooker@mycustomercare.com.au
By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
Ongoing additional payments made electronically do not attract a fee. You can also provide a letter requesting the change, signed by all borrowers, and send it to the CustomerCare team by email or post as shown above.
^ Subject to loan terms, you can redraw additional payments on your variable rate loan. Fees apply to manual redraws. Please see the LJ Hooker Home Loans Connect™ fees and charges guide for more details.
* Fees are subject to change. The most current fees are available by contacting CustomerCare.
# Fees and charges (such as variation fees, Government charges, lender’s mortgage insurance), and credit criteria may apply.
§ Not available on Interest Only loans.
LJ Hooker Home Loans Connect™ products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries. LJ Hooker Home Loans Connect™ is distributed by LJ Hooker Home Loans Pty Ltd ABN 34 106 564 765 Australian Credit Licence 380270.
Forms & Brochures
Brochures & Guides
Pre-Settlement Forms
Loan Applications
Post-Settlement Forms
Contact Details & Personal Information
Loan Variations
- Understanding Early Repayment of Fixed Rate Loans
- Fixed Rate Break Cost Acknowledgement Form
- Loan Variation Form and Checklist
Internet and Phone Transacting
Redraws, Repayments, and Progress Drawdown Requests
Note: Borrowers wanting to change their nominated bank account details must complete the Direct Debit Request form. This form is available by LJ Hooker Home Loans specialists contacting Advantedge on 1300 543 558 or by borrowers downloading this form when they log into StarNet.
© Copyright 2015 Advantedge Financial Services Pty Ltd ABN 36 130 012 930 Australian Credit Licence 391202.
LJ Hooker Home Loans ConnectTM products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries. LJ Hooker Home Loans ConnectTM is distributed by LJ Hooker Home Loans Pty Ltd ABN 34 106 564 765 Australian Credit Licence 380270.
Contact Customer Care
For new applicants
To speak to a LJ Hooker Home Loans specialist, please phone 1300 515 200 or click here to find a Home Loans Specialist near you.
For existing applicants and current customers
Need some assistance with your existing LJ Hooker Home Loans ConnectTM loan?
Phone
1300 543 558
8am-8pm (AEDT)
Monday to Friday
ljhooker@mycustomercare.com.au
Postal Address
PO Box 626 Collins Street West
Melbourne VIC 8007
Fax
1300 401 684
Complaints and Financial Hardship:
Download our Complaints and Dispute Resolution and Financial Hardship Guide
LJ Hooker Home Loans ConnectTM products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd
(AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries. LJ Hooker Home Loans ConnectTM is distributed by LJ Hooker Home Loans Pty Ltd ABN 34 106 564 765 Australian Credit Licence 380270.